At Saajaa (साजा), your satisfaction is our priority. If something doesn’t feel quite right, we’re here to ensure your return or exchange experience is as simple and smooth as possible.
You can request a free return or exchange within 7 days from the date of delivery, provided that:
The item is unused and unworn
Original tags and labels are intact
The item is returned in its original packaging bag
For orders with multiple items, please submit separate requests for each item and choose your preferred size or color accordingly.
Unfortunately, we will not be able to accept returns or exchanges after 7 days of delivery, regardless of the reason. We appreciate your understanding.
We allow only one exchange per item. We kindly request you to choose your size or color carefully during your first exchange, as exchange orders are not eligible for further return or exchange.
If your order arrives damaged, defective, or incorrect, you can raise an exchange request directly through our website. Kindly ensure you report such issues within 7 days of receiving your order.
If you return one item from a combo purchase, the refund will be processed as per the individual item’s price, not the discounted combo price.
Example: You buy 2 trousers for ₹1399 (after 15% combo discount) — one of which is priced at ₹799. If you return one, you’ll be refunded ₹600 (1399 – 799).
If you return some items from an order with multiple products and discounts, the overall discount will be recalculated based on the number of items you retain.
Example: You buy 4 items with a 25% discount and return 2 — your revised discount will be based on 2 items (e.g., 15%).
You may choose to exchange your item for another product of equal or lesser value. If the new item is of a lower price, the difference will be refunded to your bank account within 7 working days from the date we receive the returned product at our warehouse.
We're committed to delivering an excellent shopping experience. For any queries or assistance, feel free to contact our support team — we're always here to help.
Thank you for choosing Saajaa (साजा).
At Saajaa, we strive to make your shopping experience as seamless and worry-free as possible. Below is our clearly defined refund and cancellation policy to help guide you:
Once your return request is approved by our Customer Support team:
| Step | Timeline |
|---|---|
| Pickup from your location | Within 4 business days after request |
| Quality Check at our warehouse | Completed within 2 business days |
| Refund initiation | Within 7 business days after QC approval |
💡 Note: The refund will be credited based on the original payment method.
| Payment Method | Refund Receipt Time |
|---|---|
| Prepaid Orders | Within 7 business days after successful Quality Check |
| COD Orders* | Within 7 business days after successful Quality Check |
*COD refunds will be processed via Saajaa Credit / E-Vouchers only.
If you wish to cancel your order, please contact us at support@saajaa.in within 6 hours of placing the order. Our support team is available Monday to Saturday, from 10:00 AM to 7:00 PM.
| Cancellation Type | Policy |
|---|---|
| Orders within 6 hours | Eligible for cancellation |
| Orders already shipped | May not be eligible for cancellation |
| Refund for prepaid orders | Amount will be credited to the original payment method |
Refund timelines for credit/debit card payments may vary depending on your bank.
Banks usually send an SMS alert only for credits above ₹5,000. For refunds below ₹5,000, kindly check your bank account or credit card statement for confirmation.